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Heineken’s New Recruitment Advertising: The (Oh, So Very) Bitter in the Sweet

Last week, I was shown the new Heineken recruitment campaign site for Go Places.

It was, and I’m sorry for using this word, amazeballs. (I am really sorry for using that word, actually, but… it was). I believe I called it “genius” on Facebook. Showed it around. Loved it. Choose your own adventure, on steroids. Stylish, cool, fun steroids.

It’s almost perfect.

And then… god, and then it is terrible. Awful. Like meeting the person of your dreams, greatest first date ever, only to get invited in for a coffee at the end, to discover they live with their parents, 35 cats, a flock of pigeons, two of their exes, and their spouse. And then being told that they’d like to talk to you about “Our lord and savior, Cthulhu” (okay, that last bit might be hysterical).5b1d071c622d3bb26b6c26a80d80534e.jpg

Here’s the thing: Heineken invested a year-and-a-half, and a ton of money on this. It’s clearly a work of love. Their employment branding and recruitment marketing teams deserve huge praise.

But. No, they don’t. Not yet. See… they take that experience, one where at the end you are delighted to apply for a job (seriously: I wanted to apply, just for the sheer fun of it all), and tank it. Kill it. Stick a knife in it’s back, whilst forcing strychnine down its throat, all while laughing and shouting “Tricked ya! There is not true joy in life! Taste the pain!”

It’s the ultimate example of the front of the house not checking in with the back of the house. This is the mullet of recruitment marketing.

The pain? The pain in question is called HRSmart – its from Monster, and it’s part of their tacked together recruiting “technology”. They take you, the consumer of jobs, freshly pumped full of love and joy, from this:

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To this:

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Yup. It says there are two accounting jobs in California. Until you hit search – hey, where’d the jobs go? And why aren’t you matching me to the info I just gave you? And why is this getting so hard, so fast??

Right. I get it. They need to get your info, collect it, and all the rest. It’s an application process. We expect to have a bit of this. But… this? Wait – I have to create a profile before I can apply?? This is terrible!!

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Because: HRSmart. Potentially the _worst_ possible option. A career site notorious for going down and dark. That forces candidates through so many hoops, and lags, and lost data, that the apply drop-off is one of the highest in the industry.

But… it’s even worse: the entire premise of “The Interview” is that they’re assessing you, in a very, very fun way. Heck, at the end, they say “We think you’re true character is [Investigator/ Innovator/ etc]”. They say they think they know some potential types of roles for people like you. That’s great! Fun! ‘Click here, and we’ll show you a bunch of potential fits,’ it implies.

But… no. Nope. Everything you just did, that fun work, the choosing and laughing and feeling hip stuff? A complete and utter waste of your time. None of it transferred. The campaign site, with all its data, can’t work to the freaking ATS. Here’s the conversation the marketing site and the ATS have at this point:

“Hey, this is Martin, he’s so super excited to apply, and we told him he could do it with his LinkedIn profile – wait, he can’t use his LinkedIn profile to apply? Oh, he kind of can, but it’s really not clear, and he really can’t, in the end, because that option fails all the time? Huh. Well, we lied to him, but.. well, never mind. We think he’s an Instigator! You know, that career category, and if he just tells you some basic stuff about his background, you’ll match him to – wait, what? No matching? What do you mean, you have no idea what I’m talking about?? Wait – who am I? You don’t know?? Didn’t employment brand talk to Operations about this, and get – he, where’d you go?? Shit – your entire site just went down again!! Goddamit, I’m gonna start pointing them to Sam Adams. Maybe they’ll listen….”

Heinken: why……?????? This was so full of win. And then full of fail. So sweet. And then so, so bitter….

Such the mullet. Next time, shoot me a note, or get in touch with HireClix. We’d be more than happy to help you get into a more modern style…

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HireClix Strategic Consulting Services Launches

So, first off: let me say that working at HireClix is like working with a bunch of people you love, all of whom just want to make recruitment marketing better.

Wait: it’s not like that. It is that.original

Recruitment marketing thunder-buddies for life.

Thing is, we decided it was time to start talking more publicly about the new group we’re setting up. We’re gearing it around the idea of being a Sherpa for our talent acquisition clients, helping them find the top of whatever mountain they’re climbing, silent partners who know the best paths, and tools, to help them succeed. We’re playing with names for the new group (Sherpa is in the lead, but Recruity McRuitface, and Tequilla Cobra are strong contenders – that may tell you a bit about our culture, too: very boring, and buttoned up…).

We’ll offer a number of service, and more to come.

The Strategic Consulting Services will include…

  • Talent Acquisition Architecture & Design
  • Recruiting Systems Review and Selection
  • Recruiting Process Transformation
  • Applicant Tracking System Audit & Optimization
  • Recruitment Marketing Audit & Assessment
  • Customized Strategic Services

Meantime, we just issued a press release. I’m blatantly using my blog’s SEO to give it additional life. I’d be thrilled if you shared it around. And, if you happen to work for, say the Boston Globe, Wall Street Journal, or – heck – the National Enquirer, feel free to republish (btw, if you’re with the latter publication, yes, that was Elvis, and no, Bigfoot was not drunk at my New Years Party – that was the Yeti, because: sherpas).

Wanna Grab a Coffee? Talent Acquisition/ HR Conference Update

Hi there –

I tend to bop around the globe from time-to-time, generally for honorable purposes. October, far from the cruelest month, is when I’m at some fall conferences. I’m at three (so far) for the month. If you’re planning on attending any, I’d love to catch up and talk shop, look at tech, etc. Vendors: love to hear what you have to say – predictive analytics, talent pools, inbound marketing, social, and mobile are high on my interest list.

Here’s my quick list:

  • 10/2: Boston Recruitment Media Day (presenting) http://bit.ly/1wcueBq
  • 10/7-10/10: HRTech: http://www.hrtechconference.com/index.html
  • 10/20-10/24: LinkedIn Talent Connect: http://business.linkedin.com/events/talent-connect/north-america.html

E-mail, DM, text, carrier pigeon, etc me at your convenience…

Public Appearances: Panels, Speakers, and Tigers… Oh My…

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So…. Dusting off the blog (yet again). I’ll be the first to admit that I’ve been putting content seemingly everywhere but here (I was even trending on Twitter last week… sorta). Regardless, if you follow Good to Know, you may have wondered if I’d kicked the can into the great playground in the sky. Particularly if we aren’t connected on LinkedIn, Facebook, Twitter, or some other random social site (I probably still have a Geocities account somewhere – if only I knew Japanese…) I do tend to yap a lot on those sites.

All that said: hi there. I’ve been busy with some travel lately, and some of that has involved me confronting my greatest fear: public speaking.*

Since I’m a shameless, if slightly lackadaisical, self-promoter (you should be, too – it’s your career, you need to manage it), I thought I’d catch you up on where I’ve been – in case you own a Tardis, and want to go check it out.

These are a few highlights – I’ve done some breakouts, coffee seminars, etc in between. These stood out as, well, the most fun:

  • First up, I spent last week at the annual ERE Conference in San Diego. I was lucky enough to be invited onto the keynote panel, where we chatted about Strengthening Your Recruiting Department’s Internal Reputation and Influence. I was also asked to lead a team of recruiting leaders in a discussion around using mobile in recruitment – a topic I find fascinating.
  • Late last year, I was asked to present at HireClix’s Recruitment Media Day, which is a neat event where recruiting leaders get to meet with various vendors of recruiting tools (Indeed, LinkedIn, etc etc) all under one roof, and do some one-stop shopping. Lots of fun talking about what’s coming over the horizon in recruitment. Hat top to Scott Ryan and Neil Costa for inviting me.

Now, and, probably more importantly: where I’m going to be/ what I’m up to:

  • iRecruit Expo, Amsterdam, June 4th & 5th: That’s right – I’m crossing the Pond. And, apparently the Channel. Also a few canals. I’m leading a panel with my pal, Gordon Lokenberg. We’re going to dig into using mobile in recruitment (because, that really is the big deal everyone thinks it is). I’m also running an unconference session there, thanks to Bill Boorman.
    • If you’re interested in attending, please let me know. I’d love to catch up with you in person.
  • Day-to-day-wise, I’m still with Mobiquity. With our expansion into Europe, I’ve been spending about two weeks per month there at our office, helping with an integration, as well as looking at locations for additional offices/ hiring/ etc. It’s been fascinating. I’ve also started wearing skinnier pants, and funkier shoes. This gets me made fun of in our Boston office – and I like it…
  • I’m looking at a writing project, either an ebook, or an actualbook. I’d like to look at where the industry is going, as I think we’re in another evolutionary phase in the talent field. If you know a good publisher… feel free to warn them.

More to come – a few deals I haven’t fully committed to yet, for the fall. Once I have them set, I’ll update.

Best,

Martin

*Fine: I find shaved bears more terrifying than public speaking. You would, too: I mean, just look at this thing.

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